NoSuchKey Error on uploaded files

Incident Report for Betty Blocks

Resolved

Due to a bug with our assets provider, you may experience issues with recently uploaded files. This issue only occurs when a file is deleted and immediately re-uploaded, for example regenerating a PDF via the back office or a Betty5 action. This may cause the upload to fail and result in a NoSuchKey error. We have implemented a fix to prevent this issue from recurring. To resolve this issue for existing files, please re-upload or regenerate the file.

We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.

Posted 17 days ago. Mar 12, 2025 - 00:00 CET